I was excited to order the Fitbit One, a wearable device that tracks your calories, steps, stairs, and sleep. You attach the device to your clothing and it syncs with the mobile app or on the computer to give you a visual display of your data. After announcing my purchase on Twitter, I got a tweet back from someone warning me that the Fitbit is easy to lose–he had 2 break on him and lost one. Thanks a ton, Mr. Buzzkill! After receiving the product, I was initially struck that there was not an instruction manual included—just a link to the website for setting up the device so it syncs to a phone or computer. I did end up finding the full instructions on the website. Here is my 48 hour experience with the Fitbit One.
Day 1: I followed the instructions to track my sleep that evening. When I got to work I noticed that the device gave me credit for steps when I rode in the car. Upon arriving at my computer, I was eager to sync the device so that I could see my sleep data. Upon syncing, for some reason, the device reset all my data to zero. Zero steps, zero stairs, and sleep data gone! Bummer! I figured maybe something went wrong so just decided to start over and see if day 2 would go better.
Day 2: First thing in the morning I hooked the device to my jeans as illustrated on the Fitbit website (figure below), eager to finally see an entire day’s worth of activity. At 11am I checked to see how I was doing and noticed the device was gone! It was no longer on my jeans! I retraced my steps of the day, called both stores I was in, and it was nowhere to be found. For sympathy, I tweeted the guy who warned me it gets lost easily and he simply said, “I wish I was wrong.”
I went online to see if the guy from Twitter and I were the only absent-minded folks losing their devices. Not so. I read stories of women lodging it between their breasts in their bras to keep it secure (applause for the effort, but I think I may lack space in my “overhead bin,” if you know what I mean), people buying leashes to keep it from falling off of clothes, and others toilet diving after their Fitbit during a restroom visit (also a big pass for me!). I assume my Fitbit One is likely floating away gently down the sewer stream or in the hands of someone who decided to pick it up and make it their own (not for long, sucker!).
Bottomline: For the price, usability needs to improve. It’s one thing to have a $10 pedometer fly off your jeans, but a $100 device should be more reliable when worn as instructed. I have no idea how well the product works given I owned it for 48 hours, but unless you plan to babysit it on a regular basis or come up with a very secure way to fashion it into your clothing (and then not forget it’s there so it doesn’t end up in the spin cycle) I might pass on this until the price comes way down, making the loss feel like… less of a loss.Share on Facebook